Privacy Policy

Last updated: 5 June 2026

Best At Pests ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use our website or get in touch, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles.

What we collect

Information you give us, such as:

  • your name, phone number, and email address;
  • your property address and details about the pest problem you need sorted;
  • booking and payment details, which are handled through our online booking provider.

Information we collect automatically when you browse the site, such as your device and browser type, approximate location, the pages you visit, and how you got here. This is collected using cookies and similar technologies (see below).

Cookies, analytics, and advertising

We use Google Analytics 4 to understand how people use our site, and Google Ads to measure how our advertising performs and to show relevant ads. These tools set cookies and collect usage data on our behalf. We also use cross-domain tracking so your visit stays linked when you move from this site to our booking app, which helps us see which efforts lead to bookings.

You can control or clear cookies in your browser settings. To opt out of Google Analytics across websites, you can install the Google Analytics Opt-out Browser Add-on, and you can manage ad personalisation in your Google Ad Settings. How Google handles data is described in Google's Privacy Policy.

How we use your information

  • to respond to your enquiries and quotes;
  • to schedule, carry out, and follow up on your job;
  • to take bookings and process payments through our booking provider;
  • to honour warranties and keep records of work we have done;
  • to improve our website and measure how our advertising performs.

Who we share it with

We do not sell your personal information. We share it only where needed to run our business or where the law requires it, including with our booking and payment providers, and with Google for the analytics and advertising described above. Some of these providers may store or process data overseas.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We keep it only for as long as we need it for the purposes above or as required by law.

Your rights

You can ask us for a copy of the personal information we hold about you, or ask us to correct it. Just get in touch using the details below and we will sort it out. If you have a privacy concern you feel we have not resolved, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

Contact us

Questions about your privacy or this policy? We are based in Melbourne, Victoria, and happy to help.

Best At Pests. ABN 15 689 815 781